SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashion Landz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashionlandz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I usually put 34-36 and had to take M. The skirt is very pretty and the fabric is soft.
Antew I Havi request but was very fair. Now asked was good, only will make some adjustments in hip to be OK
Loved the piece! Arrived super fast in Brazil and was not taxed. Purchase arrived in 20 days. For those with 96cm hip, will be fair and a little difficult to sit.
The parcel came quickly for 22 days, everything is fine, the seams do not stick out, the material is not the same as i expected, does not stretch, for a warm spring, i'm happy, take exactly the size
Fabric very good. Is very beautiful body.
Hermoso. Volvere a pedir By D.
The skirt is excellent, it looks more expensive than its cost, the delivery is fast, the only thing that, a little bigger, took m by 44/46 a little large
Came just in time for the weather change! It fits like a dream and it looks so good! Definitely would buy again!
Fast shipping, just like picture
The skirt really liked! Pleasant soft material. sat exactly in size. On its parameters 85-70-94 took the size m! Happy with the goods! I recommend!
THE skirt is exactly like the ad. Loved. Brasil I use 36/38. Have 1,65 weight 53 kg. She was just a little hip. If I get fat a little think she will more.
Very good skirt. Soft warm, with lining. On ob 90 perfectly sat m
The skirt is very pretty, it has lining, the fabric is soft buy it 07.08 and i arrive september 10th home, in less than a month i was already in the mail and after a week i was brought home, i'm very happy i'm slightly large but it's fine it can be fixed. 96cm hip and 77cm waist. A thousand stars✨✨✨✨✨